You launched your website with excitement. But lately, things just… feel off.
- Your site is slow—especially during peak hours.
- Support replies take days, or worse—never come.
- You got an unexpected “renewal” invoice for double what you paid last year.
- Your emails keep bouncing—or worse, landing in spam.
Unfortunately, not all web hosting providers in Kenya operate with integrity. Some cut corners on infrastructure, hide fees, or simply vanish after payment.
Let’s help you spot the warning signs—before your business pays the price.
🚩 Red Flag #1: Frequent or Unexplained Downtime
A reliable website should be up and running 99.9% of the time. If your site goes down multiple times a week—or worse, during critical sales periods—that’s not “just the internet.” It’s poor server management.
🔍 What to check:
- Use free tools like UptimeRobot to track your site’s uptime over 30 days.
- Ask your host: Where are your servers located? Local (Kenyan) or regional infrastructure = lower latency and faster recovery.
✅ At Ehost Kenya, we guarantee 99.9% uptime—and back it with proactive monitoring and 24/7 local support.
🚩 Red Flag #2: No Access to cPanel or Server Logs
If your host refuses to give you access to cPanel, FTP, or error logs—or says “we handle everything, no need for you to see”—be cautious.
Lack of transparency makes it impossible to:
- Diagnose speed issues
- Migrate your site elsewhere
- Verify backups
- Install security updates
🔍 Legitimate hosts empower you—even if you’re non-technical. cPanel is industry standard, and all reputable providers (including Ehost Kenya) include it.
🚩 Red Flag #3: Hidden Renewal Fees or Forced Upsells
You signed up for “unlimited hosting at Ksh X/year”—only to find out renewal costs double, or that “free domain” only applies the first year… and renews at a premium.
Even worse: some hosts disable your site the moment your plan expires, with no grace period—even if you’re mid-transaction.
🔍 Protect yourself:
- Always read the Terms of Service and Renewal Policy before buying.
- Look for hosts that offer grace periods and transparent billing.
At Ehost Kenya, renewal rates are clearly stated upfront—and we never lock your data. Your site, your control.
🚩 Red Flag #4: No Free SSL or Manual Installation Required
In 2025, SSL encryption is non-negotiable. Google marks non-HTTPS sites as “Not Secure”—which scares off customers and kills conversions.
If your host:
- Charges extra for SSL
- Requires you to “apply manually”
- Doesn’t auto-renew certificates
…it’s 2018 thinking. Modern hosts should offer free, auto-renewing Let’s Encrypt SSL on all plans.
✅ We include free SSL on every Business, Corporate, and Email Hosting plan—and renew it silently in the background.
🚩 Red Flag #5: No Backup System (or “Backups on Request”)
If your host says, “Just download your files manually if you want a backup,” run.
One accidental deletion, hack, or plugin conflict can wipe your entire site—and without backups, it’s gone.
🔍 Real protection means:
- ✅ Automatic daily backups
- ✅ One-click restore
- ✅ Off-server storage (not just on the same machine)
All Ehost Kenya hosting plans include automated backups—so you can roll back with confidence.
🛠️ How to Switch Hosts Safely (Without Losing Your Site)
If you’ve spotted 2+ red flags, it’s time to migrate—but do it right:
- Backup everything
→ Export your database (via phpMyAdmin)
→ Download all files (via FTP or File Manager) - Choose a reputable host
→ Look for local support, SSD storage, and transparent features
→ Ehost Kenya offers free migration assistance—just ask. - Keep your domain separate
→ Your domain registrar ≠ your host. You can move hosting without changing domains. - Test before switching DNS
→ Use a temporary URL or hosts file to preview your site on the new server. - Build or rebuild smartly
→ If your current site is slow or outdated, now’s the perfect time to refresh it.
→ Kenya Website Developers in Nairobi specializes in fast, mobile-friendly, SEO-optimized websites—designed to convert, not just exist.
✅ Final Thought
Your website is your digital storefront, office, and sales team—rolled into one.
Don’t let a shady host compromise your reputation, revenue, or customer trust.
At Ehost Kenya, we believe hosting should be reliable, transparent, and human—not a gamble.
📧 Need help auditing your current host—or planning a safe switch?
→ Email us anytime: info@ehostkenya.com
We’re here to help you build—and host—on solid ground.